Rules for conducting exchange transactions


  1. General provisions

1.1. This Agreement establishes the features of the provision of exchange services by the Online Service.

1.2. The Online Service means an online resource for exchanging virtual money –

1.3. The Users include individuals and organizations (s) that have expressed their consent to cooperate with the Online Service.

1.4. When referred to generally, the User and the Online Resource are referred to as the Parties.

1.5. The parties agree that this electronic Agreement has equal force with a written contract and is intended to regulate their relationship in the process of consuming exchange services.

1.6. The Agreement is considered a public offer, the acceptance of which occurs by filling out an application by the User to receive the services provided by the Online Service. The application is submitted through the web resource.

  1. Subject of the Agreement

2.1. The online resource provides services, the list of which is specified in clause 4 of the Agreement, but the User is obliged to follow the standards set forth in clause 9. "The procedure for performing exchange transactions". Services are provided in the manner determined by the Regulations, the provisions of which are specified in clause 5 of the Agreement.

2.2. The user who made the exchange operation must pay for it.

  1. Mutual obligations of the Parties

3.1. The online service undertakes the following obligations:

3.1.1. Ensure the conversion of electronic money in the directions established by the service on the site, and at the same time adhere to the standards established by this Agreement.

3.1.2. Provide informational and technical support to the Users in the course of their consumption of the services provided by the Online Service.

3.1.3. Guarantee the confidentiality of information regarding the performance of exchange transactions (personal information of clients, the time of the transaction, the amount) and transfer them to the Users who have made the relevant payments. If a confidential payment system took part in the exchange process, then such an operation receives the status of "confidential" and is not subject to further disclosure.

3.1.4. Restrict access of unauthorized persons to payment data.

3.1.5. Provide the User with discounts in the manner prescribed by the Agreement.

3.1.6. Ensure the transfer of funds to the account of the User or a third party no later than one day after the receipt of the complaint in the situations listed in clauses 3.2.5, 5.4-5.6 of the Agreement.

3.1.7. Keep secret and not disclose information on exchange transactions, as well as personal data of the User of the Internet service to third parties, except for the following situations:
- by a legal decision of the court at the location of the owner of the Internet service; - at the legal request of the competent authorities at the location of the owner Internet service; - at the request of the administration of one of the payment systems, namely Perfect Money, OKPAY, Payeer, Qiwi, Yandex. Money and others.

3.2. The user undertakes the following obligations:

3.2.1. Transfer to the Online Service the most accurate information to ensure prompt exchange.

3.2.2. Indicate the true details of your email address.

3.2.3. Create opportunities for receiving notifications from the system by e-mail. Provide access to the network using a computer or other device. Install anti-virus programs so that the connection with the Online Resource is as secure as possible.

3.2.4. Comply with the requirements of this Agreement.

3.2.5. Notify the administration of the resource if the funds have not been fully or partially credited to the recipient"s account. And also about all situations when the circumstances specified in clauses 5.4-5.6 of this Agreement occurred. The notification should be sent to the administration no later than one month after the occurrence of the relevant incident. Failure to comply with this requirement results in the transfer of disputed amounts to the account of the Online Service.

3.2.6. Comply with the laws of your country of residence and citizenship.

3.2.7. Do not violate the requirements of regulations that establish the features of the exchange online.

3.2.8. Provide all the necessary data and go through the identity verification procedure at any time at the request of the Online Service Administration in accordance with clause 10 of this Agreement.


3.3. Rights of the online service:

3.3.1. Temporarily stop the service for troubleshooting and upgrading.

3.3.2. Stop the transaction if an appeal is received from the competent authorities, partners, or the User complains about fraudulent activities. The exchange stops for the time necessary to clarify the situation.

3.3.3. At your own discretion, establish a system of discounts for exchange transactions. The exchange discount is not taken into account if the exchange service does not receive a profit on the application, i.e. the exchange percentage is negative or equal to 0.

3.3.4. Set and change commissions for the exchange.

3.3.5. Restrict a potential User in access to their services without explaining the reasons for refusal.

3.3.6. If an error is made during the exchange process, the Online Service has the right to require the User to confirm the transaction by means of communication, e-mail, a screenshot of the virtual purse.

3.3.7. Terminate a conversation with a User who behaves inappropriately or restricts employees in obtaining the data necessary to resolve his issue.

3.3.8. Block the payment in the cases provided for in paragraphs. 5.4-5.6 of this Agreement or the Regulations.

3.3.9. Block the transfer, block the account and not return the funds until the User"s identity is fully identified in accordance with clause 10 of this Agreement.

3.4. The security service of the service has the right to freeze the client’s application if he has somehow received illegal enrichment in this or a third-party exchange service and is on the list of debtors, until the reasons are clarified and the losses incurred by the exchangers from this user are clarified.

3.5. The exchange service reserves the right to revise the terms of remuneration in the referral program.

3.6. Referral rewards are not accrued if the exchange service makes a profit of less than 0.6%.

3.7. Referral accruals can be withdrawn if the inviter has 5 or more referrals. Also, each of the 5 referrals must have at least one successful application.

3.8. The online service has the right to suspend the operation if the goal of the client to make a profit on the difference in the rates of the exchange service is revealed. In this case, the application is blocked until the circumstances are clarified by the administration of the service.

3.9. The service has the right to recalculate the rate fixed on the application in the event of:
- a long delay in the receipt of funds from the client to the service, due to a delay on the part of a third-party service. - the client specified the minimum commission for the transfer for the transaction, which led to a long delay in the receipt of funds to the account service.

  1. Services

4.1. conducts electronic money exchange operations of such payment systems as Bitcoin , Perfect Money , OKPAY , Yandex.Money , Payeer , Qiwi . Banks, the list of which is available on the website, take part in making payments;

  1. Regulations for making exchange transactions

5.1. The exchange starts upon the transfer of money from the User.

5.2. The exchange is considered completed after the transfer of money to the details provided by the Client.

5.3. The user does not have the right to cancel the operation after it has begun or to demand the return of funds transferred for the exchange.

5.4. If the User has transferred the amount, the amount of which does not match the details specified when making the exchange, the Online Service has the right to stop the operation. Upon the User’s request in accordance with clause 3.2.5, the Online Service exchanges the actually transferred amount, taking into account the exchange rate that is current at the time the transaction starts.

5.5. If an incorrect account is specified, the exchange is not performed. The money is returned to the User upon his application on the basis of clause 3.2.5.

5.6. If the User has adjusted the payment amount or made a payment from someone else"s account, the Online Service has the right to block such payment. The refund occurs at the request of the User on the basis of clause 3.2.5.

5.7. If the user of the exchanger makes an exchange in the direction of the Bitcoin cryptocurrency, i.e. changes any of those presented in the service to Bitcoin, it should be borne in mind that transactions in the Bitcoin network take from 15 minutes to several days. This is in no way dependent on the exchanger and it cannot influence the situation or speed up the processing of the transaction.

5.8 Receipts of funds in the direction of Visa/Master Card can take up to 5 (five) banking days.

5.9 The client undertakes to pay for the application within 15 minutes, otherwise the application may be deleted or recalculated at the current rate.

5.10 In any case, when a refund is made, a commission of 5% is withheld, except for clause 10.9.

  1. Liability of the Parties and guarantees of the Online Service

6.1. Resource-exchanger Baksman does not bear any legal responsibility for the consequences of improper use of the service or for errors made by the User when filling out an application for a virtual currency exchange. There is no cancellation of the payment, even if the money was sent to the wrong account.

6.2. The online service does not pay for damage resulting from the loss of operability of the equipment as a whole or its individual parts that are used by the User during the exchange.

6.3. The online service is not responsible for payment delays or inaccuracies in its process resulting from the actions of banks or payment systems. The exchanger is not responsible for subsequent after the exchange operation, possible, blocking of bank cards and accounts of the user"s payment systems.

6.4. is not responsible for the costs and losses of the User arising from the latter"s erroneous ideas regarding tariffs, the profitability of the exchange, or other subjective issues.

6.5. The online service does not compensate for costs caused by delays or errors in the exchange process.

6.6. The user confirms that there are legal grounds for disposing of the funds involved in the exchange.

6.7. All losses of third parties arising from the use of the resources of the Online Service by the User are compensated by the latter in full, due to the return and deduction from future applications.

  1. Procedure for changing working conditions

7.1. The administration of has the right to make changes or additions to this Agreement at any time. They become valid and take effect after they are published on the resource.


  1. Unseen circumstances

8.1. In the event of insurmountable circumstances, the Parties shall be released from liability for non-fulfillment or untimely fulfillment of the terms of this Agreement. Forceful circumstances are understood as war, terrorist attack, fire, flood, riots, hacker penetration, acts of local authorities. They also include power outages and lack of access to networks, including the Internet and communications services.


  1. The procedure for performing exchange transactions

9.1. The online service cannot be used for illegal transactions. The user agrees to be held liable for an attempt to exchange dubious funds, in accordance with the norms of the state within which the violation was committed.

9.2. If the illegality of the payment is proved, the Online Service has the right to provide information about this at the request of law enforcement agencies, the payment system or the injured party.

9.3. To make an exchange, the User must withdraw from his virtual purse the appropriate amount of electronic money. At the same time, he is personally responsible for the existence of legal grounds for crediting money to the wallet, since checking the legality of this operation is not within the competence of the Online Service.

9.4. Making a bank transfer is possible within the Internet banking of the payment system. If the application was processed through a bank operator or an ATM, then the money is returned to the User no later than 24 hours. When transferring to a Sberbank card, the User must pay 1% of the amount of the payment. The return of funds occurs solely upon the fact that the security service determines the sender of the transfer.

9.5. The online service is not responsible for payments made with the consent of the User by third parties.

9.6. The User accepts the Agreement in full by activating the "I agree with the exchange rules" button.

  1. Confirmation of personal data

10.1. To confirm the identity, the Administration of the Online Service has the right to request, but is not limited to, the following data:

  • Surname, name and patronymic of the User.
  • Passport data in full.
  • Information about citizenship and / or dual citizenship.
  • Any data about the date and place of birth of the User.
  • Any data about the place of registration and / or residence of the User.
  • Photos of the passport, ID-card, international passport, driver"s license.
  • Own photographs of the user with an identity document (passport) in hand.
  • Any utility bills with the User"s data and place of residence.
  • Any other data that the Administration of the Online Service considers necessary for complete identification of the individual.

10.2. The collection, processing and storage of all data received during the identity verification procedure by the Online Service will be carried out in accordance with the Privacy Policy .

10.3. The online service will use all information received about the User during the identity verification procedure, but not limited to this data, to control financial transactions and prevent violations of laws in the field of money laundering and terrorist financing.

10.4. The User gives his consent to the Online Service for recording, processing and storing all data on the User"s activity and his personal data during the entire time the User uses the Service, as well as after deleting the account for 5 years.

10.5. The User gives his consent to the Online Service to conduct any research that the Online Service deems necessary to conduct, as well as to engage third parties to achieve the research goals. This consent is given once and applies to an unlimited number of studies throughout the entire period of data storage in accordance with clause 10.4. present agreement.

10.6. The User gives his consent to the Online Service to conduct investigations and use his personal data, data on ongoing transactions and / or any other data related to him, to prevent crimes, violations of the law, prevent processes that contribute to money laundering and terrorist financing.

10.7. After the User provides data to the Online Service by entering them into special fields during registration and / or passing through the identification procedure, the User is solely responsible for their relevance. In cases where the Administration of the Online Service cannot contact the User using the specified contact information for a long time (more than 72 hours), the Administration of the Online Service has the right to block the account and all funds on it until a response is received from the User.

10.8. In order to carry out the personal identification procedure (KYC), the User gives his consent to the Online Service to engage specialized services (third party).

10.9 The User consents to the verification of all transactions conducted on the Online Service. The wallet addresses of all ongoing transactions will be automatically checked by AML for involvement in such concepts as:

  • Darknet Service
  • Illegal Service
  • Mixing Service
  • Darknet Marketplace
  • scam
  • Fraudulent Exchange
  • Stolen Coins
  • ransom

If a connection is detected, the User will need to go through the procedure for confirming personal data. Only after passing the procedure, the transferred funds will be returned to the User, minus a commission of 10%.

  1. Risks associated with the use of cryptocurrencies

11.1 Any transactions with cryptocurrencies qualify as investments with a high level of risk. When carrying out any operations, the user must ensure that he has sufficient knowledge and is fully aware of all possible risks.

Cryptocurrency trading involves significant risks. The main difference from fiat currencies can be determined by the fact that its exchange rate and emission are not supported by any government or central bank that can increase the market value and availability for purchase / sale. An electronic currency poses a risk of possible depreciation in the event of a loss of user confidence in it, which can be undermined by the actions of its creators, changes in software support, the emergence of alternative currencies as a result of a fork, restrictions and bans on cryptocurrencies introduced by various states. In addition, the credibility of the currency, and hence the value, may decrease due to systemic technical problems and hackers. With this in mind, there is a high risk when trading cryptocurrency and the possibility of losing all the funds invested in it.

The administration of the site is not responsible for ensuring the trading rate, for financial losses incurred by users, as well as for any other actions performed by the user on this or another site.